DELIVERY

FOR ORDERS WITHIN AUSTRALIA

Regular Post – $8.00

In Stock Orders will be shipped within 1-3 days. With the exception of Pre-Orders, please refer to the estimate ship date noted on the website. If you have placed a Pre-Order together with in stock items, your order will be shipped in full once all items are in stock (no partial orders are shipped). Orders are shipped by Australia Post.

 

FOR INTERNATIONAL ORDERS

YES, we ship overseas. The website is not set up to take international orders. Email your order to tonka@tonkatheconcreter.com.au for a shipping quote.

 

ADDITIONAL POSTAGE INFORMATION

We endeavour to process and get your order to you as quickly as possible. All the times outlined above are estimates and are not guaranteed. Sometimes unforeseen circumstances arise. Parcels may also be delayed due to public holidays or problems experienced by freight company. We cannot accept responsibility for these situations. The Customer must ensure that the Customer enters the correct delivery address as parcels which are returned as undeliverable will incur a re-dispatch fee. We reserve the right not to accept an Order, or having accepted an Order, to cancel an Order if it cannot supply the Goods. If you need to track your parcel or have an urgent date the order is needed by, please contact us so we can accommodate.

RETURNS

There are no refunds or returns accepted for change of mind or incorrect choice.

If an item purchased is faulty or unfit for purpose you must make contact within 7 days of receiving your order via tonka@tonkatheconcreter.com.au. These situations will be determined on a case to case basis. We have the right to refuse responsibility.